writing correspondence

i: Sarah; say i would appreciate some help with writing correspondences prior to notices;
i, state that i, did raise the topic of cashing in a personal pension last mon eve on the call;
i, state that the following day (tues) the pension company did deposit £x into my bank account without warning;
i, state that i did first realise this on weds;
i, state that i, did call the pension company today (thurs) to ask the final surrender value of the pension;
i, state that the operative did tell me it was £x + £11k;

ok this is where i get into confusion so i will revert to monopoly spiel to explain myself 🙂

i dont know whether to now go after the pension company or the tax man to get my 11k back….i called the tax man and asked for his full name (which he gave me, after hesitating)….i then stated the ‘i: a woman; going by the name of’…..and in a halting fashion (trying to use the new way of speaking) said i require to see the paperwork explaining why the HMRC has taken £11k of my money….he immediately threw blame back on the pension co…..then he asked me to wait while he looked at my case… then the line went dead and i was disconnected 🙂
(lol…didn’t realise i was so scarey…..)

so i rang again and got a woman; going by the name of Louise; i asked her surname and she said they weren’t required to give that; i said you have mine, may i ask your surname please? Louise said ‘Smith’….. (obviously a smart cookie)
i explained that i do not agree with the pension being seen as income and i would like my property returned…
she suggested there are 2 approaches:
1. i can dispute with the pension co. by way of saying i do not agree it to be income and therefore taxable….and if they agree, the pension co would then submit an amendment to the tax man to say the pension was non-taxable income
OR
2. if it IS taxable income i can take up the dispute with the tax man…

an added complication is that – if i was acting as an obedient citizen, paying tax on pension seen as income, the tax man would legally be entitled to £3k of the £11k…they have been over-paid by the pension co because the pension co dont know my income and prefer to err on the safe side (ie better for the tax man to owe me than the other way around)..so in this scenario i would fill out a complicated form to claw back £8k from the tax man and then would be left disputing the remaining 3k…but i am thinking there are going to be all sorts of snares that suck me into personhood in doing that. On the other hand it means I get back £8k fairly quickly so the ‘dispute’ is then reduced to going after 3k.

If I am going to use this as an exercise in law i figure the thing to do is first correspond with the pension co. so i have decided to go back to the pension co first….this is my correspondence thus far:

i: a woman; going by the name of Sarah Willoughby say i, am writing with respect to the pension numbered PP6 018285521 which is overseen by yourselves: ReAssure;
i, say i did request on Weds 5 Aug to cash this pension in with yourselves, by phone;
i, state i, did receive a lump sum payment to my bank account of £X on 11 Aug 2020;
i, state i, did call on 13 Aug 2020 and an operative did state the final sale amount of the pension to be £X + £11k;
i, require an explanation as to why ReAssure is with-holding £11k of money that belongs to i;
i, require to see in writing any evidence that i, did agree to this within 1 week;

signed by i: Sarah Willoughby

How does this sound please?